Customer Service

All you need to manage your eCommerce.

Tools to support your operations, marketing and controlling. On top, we enable your customers to manage their subscriptions, preferences and personal data all day every day, fully supported by our platform.



Customer Support.

Our world-class customer support team quickly and efficiently resolves your customers’ subscription and order-related issues like payments, refunds, license delivery, subscription renewals and more.

Our team answers the telephone faster than Usain Bolt’s world record time in the 200m dash.  It's really no contest: Usain Bolt’s world record time is 19.19 seconds, and cleverbridge consistently executes a telephone answer speed of under 14 seconds. 

They act as a true extension of your business, providing extraordinary customer support, 24/7, around the globe,  in seven languages.

Customer Communication.

The automated rule-based engine in our subscription billing platform triggers emails, in-app notifications and banner ads with messaging and promotional offers to build customer relationships and keep them happy and on-board.

Get to know our squad of experienced digital marketers who are dedicated to your growth. They work as a true extension of your team.

Customer Self-Service.

Give customers what they want. Through our subscription API, your customers can easily upgrade or downgrade, change their billing information, update their personal data and more.

Drive more revenue by displaying targeted renewal ads to your customers right on their account page.

''I can't remember experiencing this type of professional customer care, anywhere! Polite, professional, thorough and no wasted time. Thank you cleverbridge!''

Acronis customer thanking our colleague Angelicá for her support.

Measure your performance.

Get a complete view of all KPIs and steer your eCommerce business end-to-end in one place.

Manage your growth.

The cleverbridge Commerce Platform includes a subscription management system. It delivers flexibility and scalability for your global commerce, in one place - all your customers, managed and served. Our automated service offering also helps reduce churn and optimize renewal rates.

Ready. Let's grow!

From integration support to new features integration, funnel optimization and much more. And (almost) needless to say: test, iterate, repeat.

Missed something, have more questions?

No matter who you are, we can help you grow.