eCommerce process automation for SaaS businesses

The system of record for a business houses your data and provides an accurate accounting for various pieces of data. This is especially important as companies need to integrate multiple systems, such as:

• eCommerce platforms
• Inventory management system (IMS)
• Warehouse management system (WMS)
• Order fulfillment system
• Multichannel sales integration

Each system may have its own way of tracking processes. Without a comprehensive way to track what’s happening, data can easily be siloed. Cleverbridge manages the backend automation for subscriptions and payments, updating the system of record automatically to make sure everything remains in sync.

When you’re selling online, you have the potential of reaching a broad, global audience. Failing to provide purchase options in local currencies can confuse customers and cause them to shop elsewhere. To help you grow your customer base, Cleverbridge offers payment options in more than 59 different currencies.

Using Geo IP detection, Cleverbridge recognizes where customers are and automatically displays the local currency. By adding our solution, clients see an average uplift in payment acceptance rates of 7% or higher.

Tax regulations, especially among multiple jurisdictions, are incredibly complex and the penalties for getting it wrong can be significant. Cleverbridge provides a seamless, compliant, and automated solution for managing your taxes, including:

• Tracking global tax regulations and developments
• Calculating and remitting VAT and any digital sales taxes
• Ensuring compliance with evolving regulations
• Providing tax-compliance invoices for customers, regardless of location

Cleverbridge automatically calculates and applies accurate taxes for every region in more than 180 countries. You also get visibility into local taxation requirements for regions so you can ensure optimal product pricing. Cleverbridge also handles filing and remitting taxes to the right taxing authorities for you.

Customers can also apply for tax exemptions using self-service applications rather than having to call customer support.

Even small or minor compliance violations can subject your eCommerce business to fines and put customer data at risk.

Cleverbridge provides several automated tools to help you remain in compliance. For example, we automate the application of cross-border regulatory mandates. This lets you comply with global trade regulations so you don’t do business in embargoed countries.

Cleverbridge automation solutions provide built-in compliance, including PCI DSS and ISAE 3402.

Online stores handle a significant amount of credit card and payment card information from customers. Remaining compliant with the Payment Card Industry Data Security Standard (PCI DSS) is an essential part of your online store.

Cleverbridge maintains a fully-compliant PCI DSS environment, only accepting payment cards that are submitted according to PCI DSS standards. The platform supports order submission using secure encryption layers and all transactions and results use HTTPS. Cryptographic controls are used to protect the confidentiality, authenticity, and integrity of customer information.

For many companies, the cost of implementing PCI DSS compliance can be steep. When you partner with Cleverbridge, we cover many of the costs, including initial assessment and implementation, recurring audit fees, and protection from violations.

A Gartner analysis of level 1 merchants, those processing 6 million transactions per year per card, showed that it can cost $200,000 (USD) to do the initial scope assessment and implementation and another $600,000 to $1 million (USD) to meet the requirements.

Working with Cleverbridge, we spare you these costs as we take care of all your payment processing needs.

To make it more complex, each of the five major card brands has its own compliance program and threshold levels for transactions.

For level 1 merchants, the cost of an average annual audit is around $225,000 (USD).

Again, while working with Cleverbridge, these costs are spared as we take care of all your payment processing needs.

While subscription platforms never want to see customers cancel, you do need to provide a simple way for customers to end subscriptions. Cleverbridge supports cancellations and reactivations, including an easy way to cancel part of a multi-item subscription.

At the same time, Cleverbridge provides tools for win-back scenarios. For example, upon cancellation requests, you can automatically offer a discount or a period of free service if a customer reactivates their accounts.

Cleverbridge also protects you from potentially significant fines for non-compliance with PCI DSS. Besides monetary damages of up to $90 (USD) fines per cardholder for data compromise, you could also face a loss of brand reputation with your customers and suspension of your ability to accept credit cards.