- Platform
- Customer Support
Support that scales with you
Deliver seamless, multilingual customer service across every touchpoint — without adding to your workload.

Powering the world’s best companies
Services
Full-service billing support for your customers

Pre-sale support
Inspire confidence and reduce friction before a purchase is ever made.
- Answer product delivery and pricing questions
- Clarify taxes, VAT, and exemption eligibility
- Ensure secure and compliant purchase decisions
- Deflect potential issues before they arise

Payment support
Resolve payment questions quickly with a team that understands every method and market.
- Support for credit cards, wire transfers, SEPA, PayPal, and more
- Help with payment errors and tax form guidance
- Vendor form processing and compliance expertise
- Reduce drop-off due to payment friction

Post-purchase support
Keep customers happy with fast, friendly follow-up after the sale.
- Assistance with downloads and license keys
- Help routing technical issues to your team
- Support for activation, setup, and access
- Smooth onboarding and immediate issue resolution

Order management
Handle operational requests without overwhelming your internal teams.
- Process refunds and manage subscription changes
- Update customer data and billing details
- Re-send invoices and purchase confirmations
- Address disputes or delivery questions

Holistic support resolution
Ensure every inquiry gets resolved — whether it’s us or your team answering it.
- First-line support for payment and order questions
- Escalation to your team for technical resolution
- Clear handoff with full context and history
- Integrated support approach for better outcomes






180+ million
transactions processed
1.5+ million
transactions per month
100%
platform uptime in 2024
Platform
Explore the rest of the platform

Accept local payments, manage subscriptions, and ensure global tax compliance
- Accept 32 payment methods across 240+ markets
- Manage subscriptions, invoicing, and renewals
- Automate tax/VAT calculation and remittance
- Maintain PCI-DSS and GDPR compliance

Reach new audiences and increase sales with a network of B2B partners
- Access 100,000+ affiliate, referral, and reseller partners
- Automate onboarding, engagement, and reward payouts
- Use a central partner portal for links and performance tracking
- Integrate with Cleverbridge to drive direct conversions

Run marketing campaigns that convert and retain global customers
- Launch managed affiliate campaigns with top-performing partners
- Run targeted CRO experiments and funnel A/B/C+ tests
- Build retention and upsell journeys for all customer segments
- Review and optimize campaign performance regularly

Launch faster and scale further with custom development and expert-led setup
- Configure billing, tax, and subscription logic for your business
- Integrate with CRMs, ERPs, and entitlement systems
- Customize your frontend checkout and branded flows
- Receive ongoing technical guidance and project management
Client stories
How leading brands are growing with Cleverbridge
FAQs
We handle pre-sale, payment, post-purchase, and order-related inquiries, and guide customers to your tech support when needed.
Yes. Our support team operates 24/7 and provides assistance in 7+ languages.
Absolutely. We process refunds, send updated invoices, and manage customer billing changes on your behalf.
When inquiries require your internal expertise, we provide a seamless, context-rich handoff to your support resources.
Yes. We act as the first line of defense for operational issues so your team can focus on higher-value support.