Support that scales with you

Deliver seamless, multilingual customer service across every touchpoint — without adding to your workload.

Cleverbridge customer support experience shown through a chatbot on mobile and a live agent helping a customer on desktop.

Powering the world’s best companies

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Cyncly logo
Tenable logo
Jamf logo
Pioneer DJ logo
Veeam logo
Red Hat logo
SUSE logo
Sony logo

Services

Full-service billing support for your customers

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Pre-sale support

Inspire confidence and reduce friction before a purchase is ever made.

  • Answer product delivery and pricing questions
  • Clarify taxes, VAT, and exemption eligibility
  • Ensure secure and compliant purchase decisions
  • Deflect potential issues before they arise
Learn more
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Payment support

Resolve payment questions quickly with a team that understands every method and market.

  • Support for credit cards, wire transfers, SEPA, PayPal, and more
  • Help with payment errors and tax form guidance
  • Vendor form processing and compliance expertise
  • Reduce drop-off due to payment friction
Learn more
Cleverbridge customer support chat on mobile beside a woman working on a laptop with a shopping cart icon overlay.

Post-purchase support

Keep customers happy with fast, friendly follow-up after the sale.

  • Assistance with downloads and license keys
  • Help routing technical issues to your team
  • Support for activation, setup, and access
  • Smooth onboarding and immediate issue resolution
Learn more
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Order management

Handle operational requests without overwhelming your internal teams.

  • Process refunds and manage subscription changes
  • Update customer data and billing details
  • Re-send invoices and purchase confirmations
  • Address disputes or delivery questions
Learn more
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Holistic support resolution

Ensure every inquiry gets resolved — whether it’s us or your team answering it.

  • First-line support for payment and order questions
  • Escalation to your team for technical resolution
  • Clear handoff with full context and history
  • Integrated support approach for better outcomes
Learn more
Woman using laptop on orange rug at home with white shopping cart icon overlay.
Woman using laptop on orange rug at home with white shopping cart icon overlay.
Man using a laptop on a yellow sofa, with payment logos like Visa and Mastercard on the side.
Cleverbridge customer support chat on mobile beside a woman working on a laptop with a shopping cart icon overlay.
Man in suit working at computer desk; download invoice icon on purple overlay.
Professional working at a desk with computer, surrounded by office items. Purple handshake icon and star ratings nearby.

180+ million

transactions processed

1.5+ million

transactions per month

100%

platform uptime in 2024

Platform

Explore the rest of the platform

Cleverbridge dashboard showing transactions, revenue growth chart, mobile subscription details, and payment options.
CleverEssentials logo

Accept local payments, manage subscriptions, and ensure global tax compliance

  • Accept 32 payment methods across 240+ markets
  • Manage subscriptions, invoicing, and renewals
  • Automate tax/VAT calculation and remittance
  • Maintain PCI-DSS and GDPR compliance
Learn more

Client stories

How leading brands are growing with Cleverbridge

We handle pre-sale, payment, post-purchase, and order-related inquiries, and guide customers to your tech support when needed.

Yes. Our support team operates 24/7 and provides assistance in 7+ languages.

Absolutely. We process refunds, send updated invoices, and manage customer billing changes on your behalf.

When inquiries require your internal expertise, we provide a seamless, context-rich handoff to your support resources.

Yes. We act as the first line of defense for operational issues so your team can focus on higher-value support.

Deliver better support, effortlessly