Customer Service

Everything you need to optimize acquisition, retention, and expansion - we've got it. 

From personalized sign-ups like trials, and discounts for designated periods to direct payments and integration with your existing processes, you can depend on us for any subscription scenario. 

 

Single platform for your complete marketing play.

Full Funnel Management
Set up and combine products and bundles, set fixed or variable prices, launch free promotional periods, add discounts, display targeted banner ads, and much more. 

Customer Centric
Let your customers upgrade or downgrade, activate or deactivate auto renewals, add new services, convert from trial phase (or extend trial), and change personal data.

For subscription and customer data management we offer your customers a top-notch UI to self-manage everything around their subscription.

We enable your customers to purchase new orders, make changes to running subscriptions, renew online, or change personal data at their convenience. 

Your customers can change from manual to automatic renewals, configure and request their own price quotes, complete transactions and more. And at any point they can ask for sales assistance.

​Single Sign-On (SSO) Technology: We enable you to grant your customers access to all authorized subscription applications and resources through a single point of authentication.

Ease of buying for your customers:  Not to mention that the buying experience for your customers comes fully localized, in terms of language, taxes, currencies, payment methods and more.

Read our Documentation on localization >>

Improve your renewal success rates.

We execute engagement strategies based on customer behavior with our Growth Services team. To reduce voluntary churn with your manual renewals we can apply A/B testing to augment your individual renewal experience, or leverage a wide range of tested retention campaigns - like timed renewal discounts for lagging customers or temporary subscription pauses for employees on sabbatical.

If you know, you know.

Ecommerce is a complex labyrinth with many detours and dead-end streets. We’re there to navigate you to success: Precise, efficient and safe.

Get the big picture
Easily view actionable insights based on data from every domain you have installed. Be it payments, trial conversion, marketing campaigns, product usage, or churn, you'll have all the insights at hand from an end-to-end perspective. 

Drive by data
Steer your business decisions with meaningful data. Monitor trends with one glance or deep-dive into detailed reports. Learn about your customers’ behavior, measure the performance of your products and campaigns, and reveal untapped potential to increase your CLTV.