Customer Service

You want to acquire new B2C customers globally and retain and grow your subscriptions. - Then it´s all about providing superb buying experiences.

We support a wide range of pricing models, billing scenarios and B2C-specific payment methods in the subscription economy so you provide every  customer with a convenient, customized and seamless experience.


 

E-wallets

Self-service options: Customers can independently change product specifics, such as adding or reducing licenses. They can view and edit contact and payment data via an account portal and adjust it themselves.

Global expansion

Up- and cross-selling: Recommend specific products with individual discounts to the customer at the right time, reducing churn by 12% on average.

Customer support

Customer support: Your customers have the option to call our world-class customer support team to answer any order-related questions.

Tailored experiences for customers worldwide.

User interfaces that apply local preferences 
When customers see the language, currency and payment methods they expect, they’re more likely to subscribe and buy – which increases your revenue. 

Payment methods that support local payment culture
Our cleverbridge Commerce Platform enables you to define market-specific pricing and provides your customers with a highly localized buying experience.

Subscription engine that is revenue-boosting, flexible & flawlessly integrated.

We help you acquire new subscribers by supporting various sign-up scenarios: trials, discounts for designated periods and direct payments (bypassing a trial). Alternatively, you can integrate your existing sign-up process with our subscription platform for use with free trials.

Improve renewal success rate, boost recurring revenue.

Staying in touch until a manual renewal event takes place is mission critical. 

Our Growth Services help you to connect closely with your customers, engage them, decrease churn and increase customer lifetime value, especially of the longtail.

Our communication cadences considers sector specifics, geography or even dynamic factors like experience with the customer, which can change over time.

Compliant around the world from day one.

Let us deal with the thousands of rules, regulations, and complicated updates that global tax and compliance management entails. Because tax is complex and changes often, we make sure you benefit from a seamless and fully compliant international selling experience.

Dedicated and specialized payment retention tools.

Let your customers configure their own price quotes or complete transactions.

cleverbridge enables your customers to purchase new orders, make changes to running subscriptions and renew online at their convenience. Your buyers get the products they want, and your team conquers churn and eliminates tedious data entry.

Everything you need to know in a single view.

eCommerce is a complex labyrinth with many detours and dead-end streets. We’re there to navigate you to success: precise, efficient and safe.

Have the big picture
Get actionable insights based on data from every domain you have installed. Be it payments, trial conversion, marketing campaigns, product usage, churn, and others. Enable your business users with all the insights at hand in an end-to-end perspective.

Drive by data
Back up your product development with meaningful data derived from our insights platform. Monitor trends at a glance or deep dive into detailed reports. Learn about your customers’ behavior, measure the performance of your products and campaigns, and reveal untapped potential to increase your CLTV.

How do we partner up?

Currently, we are working into three different types of partnerships with our clients.

Merchant of Record
With cleverbridge Merchant of Record, we sell your digital goods under your brand as a reseller in 180+ countries. All you need to do is tell us what to sell.

Managed Service Provider
With cleverbridge Service Provider, you are the Merchant of Record owning all customer contracts including payment details. You will have the same platform, just the legals are different.

Hybrid Play
For some of our clients we run a hybrid set-up. This means that we looked at their expansion strategy and made a cost/benefit analysis to ensure maximum impact and sustainable market scaling, all the while contributing to bottom-line growth.