Introducing our Revamped Documentation Site

Experience a more modern, streamlined, and results-driven approach to accessing information on Cleverbridge products and services.

We are thrilled to announce the release of the new-and-improved Cleverbridge Documentation site! This launch marks a significant milestone, transforming how we deliver documentation and support to our users.

Through this complete redesign of our documentation site, we have improved navigation, enhanced functionality, and incorporated elements of user-centric AI - making it easier than ever to find the information (and achieve the outcomes) you seek.

Why we made the change

At Cleverbridge, we view our solutions through a 360-degree lens. That's why we chose to pursue optimizations for all those who engage with our documentation: 

• For users: Our redesigned documentation delivers high-quality content that is continuously updated and relevant. Users can now access information faster, navigate topics more seamlessly, and enjoy a more intuitive self-help experience. The improved architecture and search functionality ensure you spend less time searching and more time using our solutions effectively.

• For prospects: Through enhanced SEO and refined onboarding documentation, our new site makes it easier for potential clients to discover Cleverbridge products and get ramped up. We are reimagining the onboarding journey to provide clear, step-by-step guidance and interactive resources, making the introduction to Cleverbridge solutions smooth and straightforward.

• For our team: The transition to a "Docs as Code" workflow has revolutionized our processes, from writing and editing to reviewing and updating. The new platform allows our team to collaborate more efficiently and implement updates in real-time, ensuring our content remains fresh and accurate. Additionally, our new architecture offers the flexibility to integrate advanced features - like AI-powered solutions - paving the way for future enhancements.

Key features of the new doc site

Our new site is designed to provide an intuitive and user-friendly experience, offering tools that make accessing information faster and easier than ever. Here are some of the stand-out features now available:

• Responsive design: Through light/dark modes, typography scales, content-centric breakpoints, and full mobile compatibility, users enjoy a seamless user experience across all devices.

• Improved information architecture: New intuituve structure designed to align with our product architecture, making it easier to navigate and locate information required.

• Enhanced search: Our new search functionality delivers quick and relevant results as your type (i.e., auto-suggest), helping you find the right information in just seconds.

• Single sign-on: For content requiring secure access, SSO ensures a smooth login experience, leading to increased productivity and less reliance on IT.

• AI chat: Our AI chat feature provides relevant responses (with citations), collects feedback, and redirects users to additional support when necessary. The AI bot helps us gather insights into user behavior, enabling continuous improvements to our documentation processes and content.

Looking ahead

The launch of our new doc site is just the beginning. Here's some other updates and improvements you can anticipate from Cleverbridge Documentation:

• Continuous improvement (based on user feedback): Using AI-driven insights, feedback blocks, and targeted user research, we will refine all site content, navigation, and usability, ensuring the experience continues to meet evolving client needs.

• Onboarding enhancements: We're revamping our "Get Started" guide to include step-by-step tutorials, instructional videos, and other supplementary resources (i.e., walkthroughs and webinars) to streamline and inform the onboarding process.

• Developer portal updates: We're adding new tools and resources to support integrations and API usage, making it easier for developers to work with Cleverbridge.

• Enhanced analytics: By fine-tuning analytics capabilities, we can better track user behaviour and content performance, enabling us to make informed, data-driven improvements.

Join us on this journey

Our new doc site is the result of months of collaboration across multiple teams. From migrating and reorganizing content to improving every aspect of the user experience, the project has been a collective effort driven by passion and commitment.

We're eagerly anticipating the opportunities and outcomes our new documentation site will provide, and are confident it will enhance your experience with Cleverbridge's best-in-class solutions.

Have any questions about Cleverbridge Documentation? We value all types of feedback and encourage you to share their thoughts with us. 

Thank you for being part of this exciting evolution — we look forward to innovating and improving together!