Technical Account Specialist

About us

Cleverbridge is the smarter way to sell globally. As a premium Merchant of Record (MoR), we simplify global software sales by combining powerful platform capabilities — including payments, subscriptions, taxes, and compliance — with expert services that fuel growth across the entire customer lifecycle. From onboarding and implementation to ongoing optimization and strategic guidance, our team works as an extension of our clients', helping them remove friction, reduce risk, and expand into new markets with confidence.

About the role

At Cleverbridge, we’re seeking a Technical Account Specialist to bridge the gap between our e-commerce technology and our clients’ needs. As a member of the TAM team, you’ll play a crucial role in providing support and solutions, whether it’s managing clients directly or providing general technical assistance to our wider client organization. In this role, you’ll collaborate directly with teams across Cleverbridge—Client Success Management, Front-End Developers, Technical Solutions Engineers, and, of course, our Product Engineers. The team is spread across the United States and Germany.

Your responsibilities

• Ownership over the team’s Salesforce (SFDC) queue, primarily supporting clients with no dedicated Technical Account Manager.
• Prioritize and advise on client requests, spanning a diverse range of topics and clients.
• Collaborate with the Client Success Management (CSM) team to understand and define client needs, providing appropriate platform guidance and solutions.
• Present detailed platform information and benefits of the Cleverbridge system to a wide array of clients, including business managers, developers, technical architects, and executives.
• Engage cross-functionally to leverage available resources and keep Sales and Customer Success partners informed on customer interactions.
• Contribute to the team's implementation processes and methodologies.

Your background

• 3+ years of experience in a role requiring organization, problem-solving, and frequent communication with internal or external stakeholders.
• Strong communication and interpersonal skills, with a proven ability to build and maintain relationships with clients, cross-functional teams, and internal stakeholders.

Preferred:

• Proven ability to take initiative through independent projects, contract work, or other self-directed learning experiences.
• Familiarity with data exchanges and APIs, with an understanding of their role in systems integration and process automation.
• Experience navigating ambiguity to clarify requirements from incomplete ‘customer’ requests.

A reasonable estimate of salary range for a new employee to be offered this role would be between $50,000 to $60,000 which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Cleverbridge is dependent on several individual circumstances, such as experience, training, certifications, and other business requirements/needs.

Cleverbridge does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Cleverbridge. 

Our benefits

Cleverbridge is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

At Cleverbridge, we believe in our people and their abilities to drive impact. That's why we offer a competitive salary, flexible working environment, and opportunities for growth and advancement. If you're ready to take the next step in your career, we want you on our team! Apply now and let's build something amazing together.

Still have questions?

Get in touch with us! Whether it’s a role-specific question or a question about life at Cleverbridge, we would love to chat with you and will do our best to respond as quickly as possible.