IT Support Engineer

About us

Cleverbridge is the smarter way to sell globally. As a premium Merchant of Record (MoR), we simplify global software sales by combining powerful platform capabilities — including payments, subscriptions, taxes, and compliance — with expert services that fuel growth across the entire customer lifecycle. From onboarding and implementation to ongoing optimization and strategic guidance, our team works as an extension of our clients', helping them remove friction, reduce risk, and expand into new markets with confidence.

About the role

At Cleverbridge, our IT Support Engineers play a vital role in keeping our global operations running. They are trusted partners who help keep our global organization connected, productive, and supported every day. In this role, you’ll be part of a small, collaborative team that supports 300+ employees across North America and Europe. IT Support engineers combine hands-on problem solving with opportunities to improve and streamline how IT works at scale. From helping a teammate troubleshoot their laptop to assisting with big-picture improvements in how we manage our systems, you’ll make a meaningful difference. 
 
You don’t need to be an expert in everything on day one. What matters most is your willingness to learn, your ability to communicate clearly, and your desire to make things better. You'll work with tools like Microsoft 365, network and device management platforms, and automation scripts — but just as importantly, you’ll help shape the experience of what it feels like to reach out to IT at Cleverbridge. 
 
Whether you’re solving a support ticket, streamlining a process, or contributing to a project rollout, your work will directly support the success of every person at the company.

Your responsibilities

• Be a go-to teammate for your colleagues by providing friendly, effective support for laptops, phones, printers, video calls, and other tools we use every day.
• Solve incoming IT support requests through our ticketing system and help make sure everyone stays productive and connected.
• Support the onboarding experience so new team members have everything they need to succeed from day one, and ensure the secure and compliant offboarding process
• Take care of day-to-day systems like email, file sharing, and collaboration platforms—and learn to manage more over time.
• Help maintain and improve the tools we use to set up new devices, roll out software, and keep systems up to date.
• Work closely with vendors and our team to assist with projects, from upgrades to new tool rollouts.
• Keep track of hardware, software, and licensing to make sure everything is accounted for and working as it should.
• Pitch in on documentation so the next person solving a similar issue has a clear path.
• Tip your toes into automation to make repetitive tasks faster and more efficient.
• Participate in our continuous improvement culture — your suggestions for doing things better are always welcome! 

Your background

• Around 3+ years of experience in IT support, systems administration, or a similar role 
• Around 3+ years of experience in IT support, systems administration, or a similar role 
• A strong desire to keep learning and developing your technical and customer service skills.
• Some hands-on familiarity with tools like Microsoft 365, Active Directory, SharePoint, or Intune — or the willingness to learn them quickly.
• A basic understanding of how computers talk to each other (things like DNS, IP addresses, or VPNs).
• A proactive mindset: You don’t wait for someone to ask — you take the initiative to investigate and improve.
• Clear communication skills and patience when helping teammates who aren’t as technical.
• Great organization skills — you’re good at juggling tasks, following up, and seeing things through.
• Any certifications (Microsoft, CompTIA, etc.) are a plus, but not required. We care more about your curiosity and commitment.

Why join Cleverbridge?

At Cleverbridge, you’re not just another IT team member — you’re a valued partner in helping people do their best work every day. We believe that great ideas can come from anywhere, and we create space for you to bring your voice, curiosity, and creativity to the table. 
 
You'll join a supportive, tight-knit IT team that collaborates, shares knowledge, and genuinely enjoys solving problems together. We’re big enough to offer exciting challenges and opportunities for growth, but small enough that your work will have a real and visible impact across the company.
 
If you’re looking for a place where you can grow your skills, try new things, and be part of a global company that values teamwork, innovation, and continuous improvement, this is it.

Our benefits

Cleverbridge is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

At Cleverbridge, we believe in our people and their abilities to drive impact. That's why we offer a competitive salary, flexible working environment, and opportunities for growth and advancement. If you're ready to take the next step in your career, we want you on our team! Apply now and let's build something amazing together.

Still have questions?

Get in touch with us! Whether it’s a role-specific question or a question about life at Cleverbridge, we would love to chat with you and will do our best to respond as quickly as possible.