With hundreds of thousands of customers, 2020 relies on cleverbridge to provide the support, technology and expertise used as part of the transformation of its transactional business model.
Since launching with cleverbridge in 2016, 2020 has progressively digitized its operations and transitioned from a perpetual license business model to a SaaS business model. After years of successfully utilizing cleverbridge’s commerce solutions to enable online sales, 2020 looked to cleverbridge to help further accelerate the migration of its perpetual installed base to subscription licensing.
The expanded partnership is three-fold and includes implementing renewal automation processes, onboarding new products, and expanding into additional countries – three extremely powerful catalysts for growth and increased revenue.
“In order to accelerate our transition to a SaaS business model and expand into new markets with subscription products, we need a robust e-commerce solution provider with the expertise to manage subscriptions and automate renewal flows, while also providing full international coverage,” said 2020 Vice President of eBusiness, Marketing and Customer Success Ken Short. “We feel cleverbridge is the right partner to help us achieve these strategic objectives.”
Renewal Automation
2020 will migrate maintenance and support renewals from a manual process to a completely automated subscription renewal process using the cleverbridge platform. This migration will enhance efficiency and provide an enriched self-service customer experience.
New Products & Global Expansion
Due to the success 2020 has already experienced with cleverbridge’s automation, retention and payment acceptance rates, the company will migrate additional subscription products to an auto-renewal process this year and expand its e-commerce operations to new regions such as EMEA and Asia Pacific.
cleverbridge handles international payment processing, provides localized checkouts in multiple languages, and manages tax and compliance to make it easy for 2020 to share innovative products with customers across the globe.
“We have an incredibly collaborative relationship with 2020,” said cleverbridge Vice President of Global Accounts Kerry Dean. “Our team is thrilled to continue to help them navigate the complexities and challenges of global selling to expand their market share, build strong customer relationships, and grow recurring revenue.”
To learn more about cleverbridge’s ready-to-use platform built for B2B selling, visit cleverbridge.com/corporate/b2b-commerce.
About 2020
2020 helps professional designers, retailers and manufacturers in the interior design and furniture industries capture ideas, inspire innovation and streamline processes. By providing end-to-end solutions and the world’s largest collection of manufacturers’ catalogs, 2020 provides businesses with the software and content to be more efficient, integrated and productive. 2020 applications allow professional designers to create kitchens, bathrooms, closets and commercial offices which look as stunning on the screen as they do in reality. 2020 helps retailers to inspire the imagination of their customers and provide an on-line design and shopping experience for home projects. Our solutions for furniture and cabinet manufacturers deliver a complete manufacturing operations management capability to run their factories at maximum efficiency.
Founded in 1987 and headquartered in Laval, Quebec, 2020 employs over 900 people, has direct operations in nine countries, and supports customers in many more locations around the world through a network of value added resellers. For more information, visit www.2020spaces.com.
About cleverbridge
cleverbridge provides global billing solutions for digital goods, online services and SaaS companies in B2C and B2B markets. Its cloud-based platform simplifies recurring billing, optimizes the customer experience and offers comprehensive global compliance and payment capabilities. With cleverbridge, clients can acquire more customers, improve retention, and grow revenue in international markets.