Customer Service

We work together with you throughout the buyer journey to drive customer acquisition, retain existing business for recurring revenue, and provide growth strategies. 


As one of the leading players in digital commerce for software and digital goods since 2005, we've gained years of experience in best practice and industry knowledge. 

 

 

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Drive further acquisition: Our partnerships enable you to benefit from a global publisher network of 200.000 strong, while our in-house specialists support your sales and marketing efforts; highly automated and cost-effective.

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Retain existing business: Off-load the low-value high-touch stuff to us and focus on your high-value customers. Our email and conversational marketing modules enable you to increase conversion and reduce complexity.

Innovation

Grow your business to the next level: Keeping customers is a lot more profitable than winning new ones. Our relationship management programs combined with our eCommerce solution help clients reduce churn and improve client satisfaction.

Performance marketing.

Work with strategic publisher partnerships to grow your customer acquisition channels, boost your global traffic, brand recognition and overall revenue. We work with you to form relationships with high-performing publishers from our active global network.

Reduce cart abandonment.


Capture those cart-abandoning customers by using proven re-targeting methods. This will enable you to improve your conversion rates and all you need to do is press a button.

Test and optimize.

Even the best experiences can optimized. Our team analyzes and identifies opportunities for growth, both incremental and big gains.

We’ll work alongside you to lift your KPIs and run prioritized strategic test opportunities. These drive actual growth and continuously reiterate to get the best results.

We believe that a strong testing program doesn’t need to reinvent everything about your customers' experience; targeted opportunities are key.

Email marketing and marketing automation.

Email marketing is a proven recurring revenue generator, and we help you leverage it. We deliver a customized email program that engages customers and drives global sales.

You also get access to our team of email marketing
experts, no matter what level of support you need.

Conversational marketing.

Communicate with high-intent site visitors during their most decisive moments supported by our conversational marketing techniques.

Our partnership with Drift allows our clients to get immediate responses to key customers. We combine this with our extensive playbooks that direct prospects to the exact information they’re looking for; often without the need for human intervention.

We know SEO.

Increase your brand’s reach with our Search Engine Optimization (SEO) expertise. We will increase your search engine positioning using proven industry methods.

During our onboarding we will perform technical audits that optimise your website. Simultaneously, our search experts work on getting you found. Their efforts are supported by our experienced content creators who craft the exact message you need to top any results page.